SHIPMENTS AND DELIVERIES

Delivery

We carefully check each order before we ship it. Through My Account you can check the current status of your order at any time. We do everything in our power to get your order to you as soon as possible. Delivery times, as well as its frequency, are subject to restrictions. This term is established in 3 to 7 business days and 1 to 2 days in express delivery, it is counted from the verification and approval of the payment by any of the methods and in the terms that each one maintains. This does not guarantee that your delivery will be delayed for some reason of majeure, lack of information at the address, because no one was found at the address or problems concerning the parcel. Please note that purchases made on holidays or weekends will be processed on the first business day following. If we are unable to deliver the order within this time frame, we will notify you as soon as possible. We cannot change any order details (product, color, quantity, address) once the order has already been processed.

Order tracking

My account allows you to track your order at any time, seven days a week. As soon as your order leaves, we will send you an email in which we will include the guide number of your order, as well as a link so that you can check the progress of your order at any time. You can also track the order by indicating the guide number here. Take into account that the guide number will be activated until your order is shipped to you. In case you need help, do not hesitate to contact us.

damaged shipments

Every order we ship is meticulously inspected. If you still receive a damaged package, we ask that you:

• You communicate with us through our telephone numbers or our social networks.

It is normal for the packaging to show some damage, but if the damage is significant, we kindly ask you to:

• If the damage is minor, accept the package but write a note indicating the damage, sign it and date it.
• If the packaging is seriously damaged, you can refuse the order. If this is the case, please contact us immediately.

When you contact us, it is important that you have the order number, item number and tracking number, photo and video of the state in which your box arrived, (all this information is included in the email). shipping confirmation email) along with the email address and phone number.

OUR EXCHANGES AND RETURNS POLICY - EXCLUSIVE TO ONLINE PURCHASES

COVID-19: Updated Policies As we monitor the evolution of COVID-19, we are updating our return policy for purchases made online. The safety of our customers is our priority, in accordance with health and safety regulations, returns of underwear, swimsuits, cosmetics and accessories will not be accepted. In the case of web purchases, we only accept returns of items that are not compatible with the purchase desire, different from the original order or simply defective, as long as they comply with the following:

• The merchandise has not been used and keep their respective labels, plus the sanitary lining intact, in the case of bathing suits.
• The return is managed within the first 24 hours calendar days, from the day the package is received at the destination address.

STEP BY STEP

• REQUEST YOUR CHANGE OR RETURN: To request the change or return of a product that was not included in your order.
• Once you request the change, our system will generate and send you the shipping guide by mail.
• PREPARE THE PRODUCT: Place the product in its original packaging, put it in the shipping box and protect it with paper or other soft material to prevent it from being damaged when it is sent back. Close the box with enough tape. Finally, print the shipping guide that you received in your mail and paste it on the outside of the box.
• DELIVERY THE PRODUCT IN THE PACKAGE:
• QUALITY CONTROL: All shipped products go through a quality review process. If the product sent for exchange was used, damaged or does not match the product purchased, the exchange will not be accepted and the product will be returned to the sender at an additional cost.

REMEMBER

• You must send your product in its original packaging or in a different packaging with the same dimensions.
• The return guide expires 5 calendar days after it was generated.
• Write down your guide number so that you can track your package on its way to its destination.
• If we send you a product that was not the one you requested, we will confirm by mail once our quality control is finished your coupon to make a new purchase.
• You must use your coupon in its entirety to avoid losing the remainder.
• You have 90 calendar days to use your coupon from the date you receive it.
• You can buy a product of greater value than your coupon and cover the difference by the payment method you prefer.